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Your jewelry speaks volumes about you and your style. If you are not fully satisfied, we will be happy to offer a full refund (less shipping) to you within 30 days of the original purchase date when returned with original packing materials and packing slip. After thirty days, no returns will be accepted with the exception of orders placed in November and December for holiday gift giving. These items (as long as the tag is remaining (price can be removed)) may be returned by the gift giver or exchanged by the gift receiver for a two week period after Christmas.
When returning an item, you have a choice of a refund or you can exchange the piece you are returning with another piece from our collection.
We have done our best to describe and photograph our products accurately. All earring lengths are from the top of the ear wire (basically from the point the earring enters your ear) to the end of the longest dangle. We use predominantly 3mm and 4mm bead sizes in our beaded jewelry. If you have any questions regarding size and scale, please contact us before ordering. We are happy to help you make the right decision regarding an item. You can contact us at eric@betulablu.com. Shipping charges will only be refunded if we sent the wrong item or if the item is defective.
When returning an item:
- Complete the information regarding the piece you are returning using our return form.
- Please indicate whether you want a refund or if you wish to exchange the item for another piece. When exchanging, please clearly indicate the part number and description of the piece you would like us to send to you.
- Pack the item in its original packaging and include a copy of the return form.
- Packages must be returned prepaid. We do not accept COD deliveries.
- The Return Shipping address is on the enclosed return form. If this is a gift and you do not have the receipt, please contact us by email prior to sending the item back so we may better serve you.
All credit card refunds will be applied to the same card used for the original purchase. If you have any questions, please contact us at 609-921-2160 or at eric@betulablu.com.
ReSizing-Repair: We stand behind the quality of our workmanship and are happy to restring, resize, and generally repair Betula Blu jewelry. We want you to be happy with your jewelry long term. Please contact us by email with your particular issue. Nominal charges my apply depending on the nature of the issue.
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E-mail Newsletter
& Discounts
Customer Feedback
Hi Brenda- I just got my order and I love everything! You're packaging and personal note are such a great touch- i will definitely spread the word about your jewlery...-thank you-
Kris S., Wisconsin
Just wanted you to know that I recieved my order today. Everything was beautiful and well worth the wait. I bought the Jazz necklace to use as a lanyard for my work badge and keys; its length and the weight of the silver made it the perfect choice for this purpose. Once again, I appreciate extra effort you made in straightening out the problem with my earlier order. You truely provide superior customer service!
Leslie B., Washington
YEAH1 I am so EXCITED!!! What beuatiful work to chose from.
Jamie G., Massachusetts
Just wanted to let you know how much my daughter loved her three bracelets- Crimson, Spice, and Tangled Up in Blue.
Fran S., California
Just wanted to let you know that my jewelry arrived yesterday and I love it!!! I have enjoyed all of my jewelry that I've gotten from you and have shared your website with several people who have commented on my jewelry. Thanks again and I'm sure I'll be ordering again soon!
Cheryl M., Virginia
The Water Bracelet and Azure Fez earrings arrived today. Very fast service. I love your jewelry, every piece I've purchased is a work of wearable art and good quality. I've recieved so many compliments on the Wind, Earth and Sky necklace. The best came from my husband who never notices anything! Cheers,
Rosemary A., North Carolina
Thanks Brenda - the anklet is fantastic - I love it!
Melissa T., New Jersey
OMG! Just received my order and I'm lovin it! After six years, I lost my white gold anklet and have searched 100s of sites looking for a replacement. Something different. Boy did I find the right place.
Amy D., Georgia
Just received and as usual the pieces are beautiful. Thanks so much and cannot wait to see new collection.
Susan C., New Jersey
I just received the pendant I ordered and was blown away by how fast it came, how beautifully packaged it was, and how exquisite the piece is. I am so glad that I found you by chance on the internet. Thank you.
Karen R., Florida
...have purchased before and I absolutely love the quality of your work. Keep those new designs coming!
Valerie C., Virginia
Wanted to let you know that the necklace and bracelet are beautiful- and fit great!!! Thanks for reducing the bracelet size.
Sue H., Colorado
I LOVE my earrings. Thank you.
Shira G., New York
Just note to thank you for your product, your quality and your service! My wife loved the necklace…just like she’s loved everything else you’ve made for her! Thanks again! You make shopping for my wife exceptionally easy!
John G., New Jersey
I just have to tell you that so far, I have purchased 2 necklaces, a bracelet, and one pair of earrings from your site and my girlfriend has absolutely loved each item. With customer service like this and a great selection, I will be sure to spread the word about your jewelry line and continue shopping at your site myself.
Rob C., Florida
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